{"id":32,"date":"2023-07-25T14:10:37","date_gmt":"2023-07-25T12:10:37","guid":{"rendered":"https:\/\/anvandenberk.twoofakind.agency\/?page_id=32"},"modified":"2024-08-13T09:36:48","modified_gmt":"2024-08-13T07:36:48","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.anvandenberk.be\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Overview<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additional non-returnable items:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gift cards<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n\n\n\n<li>Any item that is returned more than 14 days after delivery<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Late or missing refunds<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019ve done all of this and you still have not received your refund yet, please&nbsp;<a href=\"https:\/\/www.anvandenberk.be\/en\/contact\/\" data-type=\"page\" data-id=\"17\">contact us<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sale items<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Exchanges<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We only replace items if they are defective or damaged. If you need to exchange it for the same item, please <a href=\"https:\/\/www.anvandenberk.be\/en\/contact\/\" data-type=\"page\" data-id=\"17\">contact us<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gifts<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping returns<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To return your product, you should mail your product to: An Vandenberk, Rue Van Oost 56, 1030 Brussels, Belgium.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Need help?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.anvandenberk.be\/en\/contact\/\" data-type=\"page\" data-id=\"17\">Contact us<\/a>&nbsp;for questions related to refunds and returns.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can\u2019t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Additional &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"Refund and Returns Policy\" class=\"read-more button\" href=\"https:\/\/www.anvandenberk.be\/en\/refund_returns\/#more-32\" aria-label=\"Read more about Refund and Returns Policy\">Read more<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":80,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-32","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refund and Returns Policy &#8226; An Vandenberk<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy\" \/>\n<meta property=\"og:description\" content=\"Overview Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can\u2019t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Additional ... 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